Knowledge, experience, and the right tools---Priceless.
If you’ve been wondering why I’ve been mute for so
long, there are a few reasons, but losing internet connection was certainly one
of the most important. We had a great
experience with our Suddenlink repairman this time. He was very professional, found the problem
in no time (water intrusion into the cables that had not been properly
weatherproofed by a previous worker), and did trouble-shooting on the entire system. Then he went above and beyond. I mentioned that I was concerned about the
tree limbs laying on the wire, and asked, since he was already in the
cherry-picker, if he had any way to remove some of the branches. He happened to have a chainsaw in the bed of
the truck still left there from his emergency hurricane repair trip to Texas,
so he dropped a half-dozen branches out of the tree. He then wanted to cut-up the limbs for easy
removal, but not wanting to take advantage of his generosity, I assured him
that I would take care of them.
Suddenlink’s stock went up substantially that day with me, and internet
access has been flawless since.
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