Wednesday, October 4, 2017

Out of Touch

Knowledge, experience, and the right tools---Priceless.
 
If you’ve been wondering why I’ve been mute for so long, there are a few reasons, but losing internet connection was certainly one of the most important.  We had a great experience with our Suddenlink repairman this time.  He was very professional, found the problem in no time (water intrusion into the cables that had not been properly weatherproofed by a previous worker), and did trouble-shooting on the entire system.  Then he went above and beyond.  I mentioned that I was concerned about the tree limbs laying on the wire, and asked, since he was already in the cherry-picker, if he had any way to remove some of the branches.  He happened to have a chainsaw in the bed of the truck still left there from his emergency hurricane repair trip to Texas, so he dropped a half-dozen branches out of the tree.  He then wanted to cut-up the limbs for easy removal, but not wanting to take advantage of his generosity, I assured him that I would take care of them.  Suddenlink’s stock went up substantially that day with me, and internet access has been flawless since.


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